Shipping and Delivery Policies and Services

Basic Delivery Information

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.

Estimated shipping and delivery times can be e-mailed upon request or by calling our customer service department. After credit approval and shipment, delivery can take up to 7 business days depending on where you live.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

Shipping and Processing Charges - Standard Shipping

Standard shipping is done via all major ground carriers, including FedEx, United States Postal Service (USPS), and Fed Ex Smart Post (which uses the U.S Postal Service for final delivery to the package destination). Allow up to 2 days for warehouse processing (unless an item is out of stock). Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location.

Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We're sorry, but at this time we are unable to ship to PO Box address.

Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a time window scheduled by the freight company and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date. Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. There will be extra charges for services that include moving boxes or items indoors, back yard or Garage ect. We're sorry, but at this time we are unable to ship to PO Box address.

Overnight or 2nd, 3rd Day Express Delivery

Express delivery by Overnight, 2nd-Day, or 3rd-Day service is available on some orders for an additional charge. If an item can be shipped by one of these methods, you will see the options listed in your shopping cart. You can also check availability by contacting us at 1-888-828-9612. If you're a member of our Professionals program, please call 1-888-828-9612.

Next Day (Overnight) Shipping orders received by 10 AM Central Time will ship that same day Monday thru Friday for delivery the next business day. Orders received after 10 am Central Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders received by 10 AM Central Time will ship that same day Monday thru Friday for delivery 2 business days later. Orders received after 10 am Central Time or on a weekend will be processed first thing the next business day.

3rd-Day Shipping orders received by 10 PM Central Time will ship that same day Monday thru Friday for delivery 3 business days later. Orders received after 10 am Central Time or on a weekend will be processed first thing the next business day.

We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. Estimates apply only to shipments made to the 48 continental U.S. states.

Post Office boxes

We're sorry, but at this time we are unable to ship to any PO Box address.

Delivery to APO and FPO Addresses

We are happy to make APO and FPO deliveries for you.

When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.

Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.

Canadian Orders

Canadian orders paid for by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank. Note that some merchandise is not available for shipment to Canada, including but not limited to, oversized items, and some custom-made items.

Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.

Be advised that your order tracking number will not be available for use for an estimated 3 to 4 days until your shipment passes through our Toronto shipping hub.

Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

International Orders

International orders are not available at this time.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 1-888-676-6011. If you are a member of our Professionals program, call 1-888-676-6011.

Please note that most items ship within 2 to 3 business days, with some items shipping can be on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an e-mail confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials take photographs of the damage packages. Call Customer Service at 1-888-676-6011. If you're a member of our Professionals program, call 1-888-676-6011.

Tracking Your Order

Call customer Service for a tracking Number.

Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

If you have any questions please call us at 1-888-676-6011. If you're a member of our Professionals program, call 1-888-676-6011.

Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

Credit Card approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at 1-888-676-6011. If you're a member of our Professionals program, call 1-888-676-6011.